Privacy Policy

Privacy Policy

Introduction

Welcome to https://gilbert-arizona-couples-counseling.couplesresilience.com (hereinafter referred to as “Gilbert Arizona Couples Counseling,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy outlines the details of how we collect, manage, and safeguard the personal information of individuals who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://gilbert-arizona-couples-counseling.couplesresilience.com.
  2. Any mobile or desktop applications developed by us and made available for download.
  3. Online services and products offered through our platform.
  4. Interactions between users and our team, including communications via email, phone, or text messages.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external resources have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we handle your personal information during the following activities:

  1. Using Our Services: When you register as an authorized user on our applications or access our services, we collect and process the data necessary for providing these services.
  2. Website Visits: Information is collected when you visit our websites, including browsing behavior, IP addresses, and referrer URLs.
  3. Communications: We may reach out to you via email, calls, or text messages for newsletters, promotions, surveys, or support purposes. Your consent to receive such communications is voluntary.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details related to your user account, such as username, email address, and password hashes (never stored in plain text).
  2. Payment Information: Data required for processing payments, such as credit card numbers, expiration dates, and billing addresses.
  3. Financial Information: Transaction history and banking information used for payment-related services.
  4. Purchase Information: Details about products or services purchased from us, including quantities and transaction dates.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data collected through mobile applications to enhance user experience.
  6. Location Data: GPS coordinates or address information when you choose to share your location with our services.
  7. Feedback: Reviews, comments, and responses provided by users regarding our products and services.
  8. Social Media Information: Data obtained from social media platforms when users connect their accounts to interact with us on those platforms.
  9. Product Information: Details about the products or services you view, search for, or purchase on our website.

We gather this data through various means: user input forms, account settings, online transactions, cookies, and analytics tools. Additionally, third parties may share personal data with us, adhering to their respective privacy policies.

Cookies

Cookies are small text files stored on your browser by websites to enhance functionality and improve user experience. We use cookies for several purposes:

  1. Strictly Necessary: These cookies enable core website functions like secure login and language preferences.
  2. Preference: They remember user choices, such as layout preferences or language settings.
  3. Analytics: Analytics cookies help us understand how users interact with our site, providing insights for improvements.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary for the purposes described in this policy or as required by law. Once the retention period expires, we delete or anonymize the data to prevent direct identification. Our data retention periods vary depending on the type of information and legal obligations:

  1. Account Information: Retained until the user’s account is deactivated or closed.
  2. Payment Data: Securely stored for financial transaction records and fraud prevention (in compliance with regulatory requirements).
  3. Customer Support Records: Kept for a limited time to improve our services and resolve disputes.
  4. Analytics Data: Aggregated and anonymized data retained for a period of one year for analytical purposes.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services are not intentionally targeted at children, and we do not knowingly collect personal information from them. Parents or legal guardians who believe their child has provided us with personal data can contact us to request its deletion.

Your Rights

Depending on your location, you have specific rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to correct any inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  4. Restriction: The right to limit the processing of your personal data in specific situations.
  5. Portability: The right to receive a copy of your personal data in a structured, commonly used format and to transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for certain purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.
  8. Data Portability/Withdrawal of Consent: You can withdraw consent for us to process your personal data at any time.

To exercise these rights, please contact our Data Privacy Team via email at [email protected] or by postal mail to:

Gilbert Arizona Couples Counseling
Privacy Policy Inquiries
[Address]

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time, and we will notify users of significant changes via our website or by email. We encourage you to review this policy periodically for the latest information on our data handling practices.

Contact Information

For any questions related to this Privacy Policy, data privacy concerns, unsubscription requests, or general inquiries, please contact us: